❓ Frequently Asked Questions
Q: Are you a trading company or a manufacturer?
A: We are a factory specializing in micro DC motors and DC gear motors for more than 14 years.
Q: What are the payment terms for new customers?
A: We support various secure payment methods including online payments via Credit Cards (Master Card, Visa), PayPal, or TT (Telegraphic Transfer).
Q: Can you customize a motor if I can't find a suitable one on the website?
A: Yes, we provide full customization services to design a suitable motor according to your specific requirements.
Q: Do your motors have quality certifications?
A: Yes, our products are certified with CE, FCC, ISO, and other relevant standards. We can also apply for additional certificates if required.
Q: How do you ensure product quality control?
A: We employ professional QC staff on every production line. Finished products undergo rigorous testing using advanced equipment such as Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, Temperature Test Machines, and Noise Testers.
Q: What is the typical lead time for orders?
A: Lead times vary depending on the order volume and customization level. Please contact our support team for a specific timeline based on your project needs.